Terms & Conditions

Last updated 15 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order.

These Terms & Conditions apply when you use lawnlevelerrakeaustralia.care and when you buy from Level Lawn UK, run by Level Lawn Ltd UK ( ) ("we", "us" or "our"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order.

Who you are buying from

Level Lawn UK is run by Level Lawn Ltd UK. We sell online only. We do not have a physical shop or showroom. Our contact details are at the bottom of this page.

Using this website

We give you a limited, personal permission to use this site to shop with us. You cannot transfer that permission to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. If you break these terms, the permission ends straight away.

When you use this site, you agree that you will not:

• Use it in any way that breaks the law.
• Upload or send anything that contains viruses or other harmful code.
• Post or send anything that is defamatory, threatening, obscene or discriminatory, or that could lead to a civil claim or a criminal charge.
• Post or send anything that breaks someone else's copyright, trademark or other rights.
• Try to get into our systems without permission, or interfere with how the site works or how secure it is.
• Copy, reproduce, sell, change, reverse-engineer or otherwise exploit the site or any part of it without our written permission.
• Give false information or pretend to be someone else.

By using this site you confirm that you are 18 or older. If you are under 18, please use this site only with a parent or legal guardian.

Our content

Everything on this site, including our name (Level Lawn UK), logo, text, images, photographs, illustrations, designs, icons and videos, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop.

Products & descriptions

We take care to describe our products accurately, including materials, plate widths and dimensions. Product photos are for illustration, and slight differences in colour and finish can occur.

Prices & discounts

All prices are in Australian dollars. Delivery is free, so the total shown in your cart is the price you pay at checkout.

We work to keep prices correct. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price.

Ordering

• Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order.
• Processing. Once your payment has cleared, DHL usually collects your order within 24 to 36 hours.
• Your details. Please give us a correct delivery address, email address and phone number. We deliver to addresses in Australia only, and we are not responsible for delays or failed deliveries caused by wrong details.
• Orders we cannot accept. We may refuse or cancel an order, for example when an item is out of stock, when we suspect fraud, or when we believe the order breaks the law. If we cancel an order you have paid for, we refund you in full.

Cancelling an order

You can cancel an order free of charge until it has shipped. Please contact us within 12 hours of ordering, because DHL usually collects within 24 to 36 hours. After it arrives, our voluntary change-of-mind policy lets you return unused goods within 10 days of delivery. The full detail is on our Refunds & Returns page.

Payment & security

You pay in full at checkout, by card through Stripe Checkout or by PayPal, over an encrypted connection. Your card details go straight to Stripe or PayPal. We never receive or store them. We process your order once the payment is authorised.

Shipping, returns & refunds

Delivery costs, delivery times and tracking are set out on our Shipping page. Returns, refunds and cancellations are set out on our Refunds & Returns page. Both pages form part of these terms.

Contacting us

Email is the best way to reach us, and you can write at any time. We aim to reply to support emails within one business day.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees or any other right you have that cannot be set aside by agreement. If anything in these terms conflicts with such a right, the right wins.

Limitation of liability

To the extent the law allows:

• Our total liability arising from an order is limited to the amount you paid for the goods in that order.
• We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity.
• We do not promise that the website will always be available, uninterrupted or free of errors.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit, including the consumer guarantees under the Australian Consumer Law. More detail is on our Limited Liability Indemnity page, which also forms part of these terms.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear disputes about them. If you live in Australia, the Australian Consumer Law still applies to your purchase, you can contact your state or territory fair trading office or the small claims division of your local court, and nothing in these terms takes away a protection you have as a consumer that cannot be set aside by agreement.

Changes to these terms

We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order.

Contact us

Level Lawn UK, run by Level Lawn Ltd UK
Registered address: Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom
Email: admin@lawnlevelerrakeaustralia.care
Call us: +44 7312 246934