Shipping

Last updated 15 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order.

Where we deliver

We deliver to street addresses in Australia only, in every state and territory. That includes Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin and Canberra, and regional and rural addresses too. We do not ship outside Australia from this store.

DHL Express cannot deliver to PO Boxes or parcel lockers, so please give a street address.

What delivery costs

Delivery is free on every order, with no minimum spend. The price you see on the product page is the price you pay. Nothing is added at checkout.

Express delivery

Every order already goes by DHL Express, so there is no separate express option to choose.

Who sends your order

We send your lute by DHL Express and look after your order from start to finish, so any questions come to us.

How long it takes

DHL usually collects your parcel within 24 to 36 hours of your order. Delivery then takes 5 to 7 business days. Rural and remote addresses, and public holidays, can add a little time.

If you need your order by a set date, email us before you buy and we will tell you honestly whether that is likely.

Tracking

Every order is tracked. We email you a DHL tracking number once DHL has collected your parcel, usually 24 to 36 hours after you order. We only get the number once the parcel is on its way, so there is nothing to send before then.

Some email providers send our messages to spam or junk, so check there if the tracking email has not arrived. Once you have the number you can follow your parcel on our Track Your Parcel page.

Delivery instructions

If DHL needs to know something, like a side gate or a safe place to leave the parcel, add it to the order notes at checkout.

Please check your address carefully. If a parcel cannot be delivered because the address is wrong or incomplete, email us and we will work out the best way to get it to you.

If something goes wrong in transit

Your order is our responsibility until it is delivered to you. If it arrives damaged or does not arrive, email us at admin@lawnlevelerrakeaustralia.care with your order number and we will put it right at no cost to you. Our Refunds & Returns page has the details.

Questions before you order

If you have any other questions about delivery, email us at admin@lawnlevelerrakeaustralia.care before you buy and we will help.