Contact us
Questions about which width suits your lawn, your order or delivery? We are happy to help.
A real person on our team reads every email. Write to us any time and we will reply as soon as we can, usually within one business day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameLevel Lawn UK, run by Level Lawn Ltd UK
- OfficeBeechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom
- phone +44 7312 246934
- Emailadmin@lawnlevelerrakeaustralia.care
Every order ships free with tracked DHL Express delivery. See Refunds & Returns and Shipping for the full details.
Frequently asked questions
What is the best way to contact you?
Email admin@lawnlevelerrakeaustralia.care. Put your order number in the subject line if you have one.
How quickly will you reply?
We aim to reply within one business day.
Can I call you?
Yes, on +44 7312 246934. Email is often quicker, because we can look up your order before we reply.
Where is my order?
Check the tracking number we emailed you, or use our Track Your Parcel page. If it has not arrived in 7 business days, email us.
I have not had a tracking email. What now?
Tracking is sent 24 to 36 hours after you order. Check your spam or junk folder, then email us if it is not there.
Can I change my delivery address?
Email us within 12 hours of ordering, before the parcel is collected, and we will update it.
Can I cancel my order?
Yes, free of charge, if you tell us before it ships. Email us within 12 hours of ordering.
My parcel says delivered but I do not have it. What should I do?
Check with neighbours and around your property, then email us with your order number. We will take it up with DHL.
The lute arrived damaged. What do I do?
Email us with your order number and photos of the item and the box. We will replace or refund it at no cost to you.
A part is missing. Can you help?
Yes. Email us with your order number and tell us what is missing, and we will send it.
How do I return an item?
Email us within 10 days of delivery with your order number. We will reply with the return address.
Who pays for return postage?
You do if you changed your mind. We do if the item is faulty, damaged or not as described.
How long do refunds take?
We refund within 2 business days of receiving the return. Your bank or PayPal may take a few more business days.
Can I get a tax invoice?
Yes. Email us your order number and business name.
I need help choosing a size. Can you help?
Yes. Tell us roughly how big your lawn is and what you will be spreading, and we will suggest a width.
Do you offer bulk pricing?
Yes. See our Wholesale page or email us with the quantity you need.
Can I pick up my order?
No. We are an online store and every order is delivered by DHL Express.
What are your business hours?
Our inbox is open around the clock and we answer on business days.
What is your postal address?
Our office is at Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom. It is not a returns address.
Where do I send a return?
We give you the return address when you email us, so it goes to the right place.
Can I make a complaint?
Yes. Email us first. If we cannot fix it, see our Complaints Handling Policy.
Can I unsubscribe from your emails?
Yes. Use the unsubscribe link in any email, or email us and we will take you off the list.
How do I update my details?
Email us with the change and your order number.
How do I report a problem with the website?
Email us with the page and what went wrong. A screenshot helps.
Is my payment safe?
Yes. Card payments go through Stripe and we never see your full card number.
I was charged twice. What should I do?
Email us with your order number. Often it is a pending hold that drops off, but we will check and refund any double charge.
Can I use a discount code after I have ordered?
Codes need to be entered at checkout, but email us within 12 hours and we will see what we can do.
Do you deliver on weekends?
DHL delivers on business days. Delivery times are 5 to 7 business days.
Can you deliver to a PO Box?
Please give a street address. DHL Express cannot deliver to PO Boxes.
Who will answer my email?
A real person on our team, not a bot.