{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "We deliver to addresses in Australia only. Delivery is free on every order, by DHL Express, and takes 5 to 7 business days by DHL Express, with a tracking number emailed 24 to 36 hours after you order.",
    "content": "Shipping Last updated 15 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. Where we deliver We deliver to street addresses in Australia only, in every state and territory. That includes Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin and Canberra, and regional and rural addresses too. We do not ship outside Australia from this store. DHL Express cannot deliver to PO Boxes or parcel lockers, so please give a street address. What delivery costs Delivery is free on every order, with no minimum spend. The price you see on the product page is the price you pay. Nothing is added at checkout. Express delivery Every order already goes by DHL Express, so there is no separate express option to choose. Who sends your order We send your lute by DHL Express and look after your order from start to finish, so any questions come to us. How long it takes DHL usually collects your parcel within 24 to 36 hours of your order. Delivery then takes 5 to 7 business days. Rural and remote addresses, and public holidays, can add a little time. If you need your order by a set date, email us before you buy and we will tell you honestly whether that is likely. Tracking Every order is tracked. We email you a DHL tracking number once DHL has collected your parcel, usually 24 to 36 hours after you order. We only get the number once the parcel is on its way, so there is nothing to send before then. Some email providers send our messages to spam or junk, so check there if the tracking email has not arrived. Once you have the number you can follow your parcel on our Track Your Parcel page. Delivery instructions If DHL needs to know something, like a side gate or a safe place to leave the parcel, add it to the order notes at checkout. Please check your address carefully. If a parcel cannot be delivered because the address is wrong or incomplete, email us and we will work out the best way to get it to you. If something goes wrong in transit Your order is our responsibility until it is delivered to you. If it arrives damaged or does not arrive, email us at admin@lawnlevelerrakeaustralia.care with your order number and we will put it right at no cost to you. Our Refunds & Returns page has the details. Questions before you order If you have any other questions about delivery, email us at admin@lawnlevelerrakeaustralia.care before you buy and we will help.",
    "url": "https://lawnlevelerrakeaustralia.care/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "You can return an unused lawn lute within 10 days of delivery for an exchange or a refund of the price you paid. Change of mind returns are sent back at your cost, in the original packaging and unmarked. There is no fee for cancelling before an order ships, and nothing is charged for handling or restocking. Damaged, incorrect, missing, faulty or not-as-described goods are put right at our cost under the consumer guarantees in the Australian Consumer Law, which this policy does not limit.",
    "content": "Refunds & Returns Last updated 15 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. 10 days from delivery to change your mind Our voluntary change-of-mind policy gives you 10 days from the day your order is delivered to return it for an exchange or a refund. This is a store benefit. It sits alongside your consumer guarantees under the Australian Consumer Law, which are covered further down this page. To use it, the lute needs to be unused, unmarked and undamaged, and back in its original packaging. We inspect every return when it arrives. How to send goods back Tell us within 10 days of delivery. Email admin@lawnlevelerrakeaustralia.care with your order number and whether you would like an exchange or a refund. We reply with the return address. Please do not send anything back before you hear from us, so it goes to the right place. Use a tracked service and send us the tracking details. Until it arrives back, it is your parcel. Keep your order confirmation or other proof that you bought from this website. We cannot accept returns of goods bought elsewhere. You pay the return postage when you have changed your mind. A lute is long and heavy, so check the cost before you post it. If you are unsure which width to buy, email us before you order and we will help. Refunds A change-of-mind refund covers the price you paid for the goods. Nothing is charged for handling, restocking or cancelling. We process your refund within 2 business days of receiving the goods back. It goes back the way you paid, to your card or your PayPal account. Banks and PayPal usually take a few more business days to show it. Cancelling before your order ships You can cancel any order free of charge until it ships. If you need to change or cancel an order, email us within 12 hours at admin@lawnlevelerrakeaustralia.care with your order number, because DHL usually collects within 24 to 36 hours. If it has already shipped, you can still return it under the 10 days above once it arrives. If we cancel your order ourselves, for example because an item is out of stock, you get a full refund. Damaged, incorrect or missing orders This applies separately from the 10 days above, and costs you nothing. Damaged items or missing parts. If a product arrives damaged, or with parts missing, please tell us straight away. Incorrect item sent. If you receive something different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email admin@lawnlevelerrakeaustralia.care with your order number. Photos of the item and the packaging help us take it up with DHL, so they speed things along, but they are not a condition of your rights. We put it right with a replacement or a refund, and we pay any return postage. Your rights under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights do not depend on the 10 days above, and they do not need the original packaging. We pay the cost of returning faulty goods. The lute also carries a 1 year limited warranty. The warranty is in addition to your rights under the Australian Consumer Law and does not limit them. Questions and complaints We aim to reply to support emails within 10 hours, often much sooner. If you have a question about this returns and refunds policy, email admin@lawnlevelerrakeaustralia.care . If you are unhappy with how we have handled a return, see our complaints handling policy . The Australian Competition and Consumer Commission gives free information about your consumer rights at accc.gov.au , and your state or territory fair trading office can help too.",
    "url": "https://lawnlevelerrakeaustralia.care/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Level Lawn UK collects, uses, shares and protects your personal information under the UK GDPR and the Data Protection Act 2018 and the Australian Privacy Principles, including cookies and analytics, and how to complain to the ICO or the OAIC.",
    "content": "Privacy Policy Last updated 15 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. This Privacy Policy explains how Level Lawn UK (run by Level Lawn Ltd UK, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit lawnlevelerrakeaustralia.care or buy from us. If you have any questions about this policy or your information, contact us any time at admin@lawnlevelerrakeaustralia.care . Who is responsible for your information Level Lawn Ltd UK, Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom, is responsible for the personal information collected through this website. As a UK company we handle it under the UK GDPR and the Data Protection Act 2018, and because we sell to customers in Australia we also follow the Australian Privacy Principles. Privacy questions and requests are handled by our team at admin@lawnlevelerrakeaustralia.care . Information we collect We only collect what we need to run the store and look after you. When you place an order : your name, email address, phone number, delivery address (street, suburb, state, postcode and country), any order notes, what you bought, any discount code you used, and the amount you paid. Payment information : card payments are handled by Stripe Checkout and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference. We never receive or store your card details. When you contact us : your name, email address, your message and anything you choose to include, whether you email us, use our contact or wholesale quote form, or leave feedback on our review page. When you browse : our hosting provider handles your IP address and basic details of each request so it can deliver pages to you. Google Analytics records things like the pages you visit, how you arrived, and your device and browser type, and Google Ads records whether your visit or order came from one of our ads. Why we use it To process and deliver your order, and to send your order confirmation and tracking emails. To answer your questions and handle returns, refunds and complaints. To keep the business, tax and accounting records the law requires. To prevent fraud and keep the store secure. To understand how the site is used and which of our ads work. If you do not give us the information we need for an order, such as a delivery address, we cannot send it to you. Marketing email We send marketing email only if you have agreed to receive it, in line with the Spam Act 2003, and every message includes a way to unsubscribe. You can also ask us to stop at any time by emailing admin@lawnlevelerrakeaustralia.care . Order confirmations and delivery updates are not marketing and are sent to every customer. Who we share it with We share personal information only with the service providers we need to run the store, and only what each one needs: Stripe and PayPal , who take your payment. Vercel , who hosts this website and runs our checkout. Supabase , where our order records are stored. Resend , who sends our order emails. DHL , who delivers your order and receive the details needed to deliver it, such as your name, delivery address and phone number. Google , for Google Analytics and Google Ads. Our pages also load their typefaces from Google Fonts, which means your browser connects to Google's servers. Our form system , served from app-marketing-command-centre.vercel.app, which receives what you send through our contact, wholesale quote and review feedback forms. We may also disclose information where the law requires it. We do not sell your personal information. Information sent outside Australia We are based in the United Kingdom, so your information is handled outside Australia, and several of the providers above store or process it in the United States, Europe and the United Kingdom. We take reasonable steps to make sure they handle it in a way that is consistent with the Australian Privacy Principles. If you would like details, email us. Cookies and browser storage Your cart is kept in your own browser's local storage, not on our servers. Analytics and advertising cookies are set by the Google tag, and you can switch them off at any time from the cookie settings link in the footer. The full detail is on our Cookie Policy page. How long we keep it We keep order records for as long as tax and accounting record-keeping requires, which in Australia is generally five years. We keep messages and enquiries while they are useful. When we no longer need personal information, we delete it or make it anonymous. Access and correction You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Email admin@lawnlevelerrakeaustralia.care . We may need to confirm who you are before we act on it, and we aim to respond within 30 days. If you are not happy with how we have handled your information, please tell us first so we can try to fix it. If you are still not satisfied, you can complain to the UK Information Commissioner's Office at ico.org.uk , or to the Office of the Australian Information Commissioner at oaic.gov.au . Keeping it secure This site uses an encrypted (HTTPS) connection, and your card details are handled by Stripe and PayPal rather than by us. Access to order records is limited to the people who need it. No method of sending or storing information over the internet is completely secure, but we take care to protect yours. Children's privacy Our store is for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new \"last updated\" date. Contact us Level Lawn UK, run by Level Lawn Ltd UK Registered address: Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom Email: admin@lawnlevelerrakeaustralia.care Call us: +44 7312 246934",
    "url": "https://lawnlevelerrakeaustralia.care/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Level Lawn UK, governed by the law of England and Wales without limiting the consumer guarantees in the Australian Consumer Law for buyers in Australia.",
    "content": "Terms & Conditions Last updated 15 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. These Terms & Conditions apply when you use lawnlevelerrakeaustralia.care and when you buy from Level Lawn UK , run by Level Lawn Ltd UK ( ) (\"we\", \"us\" or \"our\"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order. Who you are buying from Level Lawn UK is run by Level Lawn Ltd UK. We sell online only. We do not have a physical shop or showroom. Our contact details are at the bottom of this page. Using this website We give you a limited, personal permission to use this site to shop with us. You cannot transfer that permission to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. If you break these terms, the permission ends straight away. When you use this site, you agree that you will not: Use it in any way that breaks the law. Upload or send anything that contains viruses or other harmful code. Post or send anything that is defamatory, threatening, obscene or discriminatory, or that could lead to a civil claim or a criminal charge. Post or send anything that breaks someone else's copyright, trademark or other rights. Try to get into our systems without permission, or interfere with how the site works or how secure it is. Copy, reproduce, sell, change, reverse-engineer or otherwise exploit the site or any part of it without our written permission. Give false information or pretend to be someone else. By using this site you confirm that you are 18 or older. If you are under 18, please use this site only with a parent or legal guardian. Our content Everything on this site, including our name (Level Lawn UK), logo, text, images, photographs, illustrations, designs, icons and videos, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop. Products & descriptions We take care to describe our products accurately, including materials, plate widths and dimensions. Product photos are for illustration, and slight differences in colour and finish can occur. Prices & discounts All prices are in Australian dollars. Delivery is free, so the total shown in your cart is the price you pay at checkout. We work to keep prices correct. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Ordering Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Processing. Once your payment has cleared, DHL usually collects your order within 24 to 36 hours. Your details. Please give us a correct delivery address, email address and phone number. We deliver to addresses in Australia only, and we are not responsible for delays or failed deliveries caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is out of stock, when we suspect fraud, or when we believe the order breaks the law. If we cancel an order you have paid for, we refund you in full. Cancelling an order You can cancel an order free of charge until it has shipped. Please contact us within 12 hours of ordering, because DHL usually collects within 24 to 36 hours. After it arrives, our voluntary change-of-mind policy lets you return unused goods within 10 days of delivery. The full detail is on our Refunds & Returns page. Payment & security You pay in full at checkout, by card through Stripe Checkout or by PayPal, over an encrypted connection. Your card details go straight to Stripe or PayPal. We never receive or store them. We process your order once the payment is authorised. Shipping, returns & refunds Delivery costs, delivery times and tracking are set out on our Shipping page. Returns, refunds and cancellations are set out on our Refunds & Returns page. Both pages form part of these terms. Contacting us Email is the best way to reach us, and you can write at any time. We aim to reply to support emails within one business day. Your consumer rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees or any other right you have that cannot be set aside by agreement. If anything in these terms conflicts with such a right, the right wins. Limitation of liability To the extent the law allows: Our total liability arising from an order is limited to the amount you paid for the goods in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We do not promise that the website will always be available, uninterrupted or free of errors. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit, including the consumer guarantees under the Australian Consumer Law. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Governing law These terms are governed by the law of England and Wales, and the courts of England and Wales can hear disputes about them. If you live in Australia, the Australian Consumer Law still applies to your purchase, you can contact your state or territory fair trading office or the small claims division of your local court, and nothing in these terms takes away a protection you have as a consumer that cannot be set aside by agreement. Changes to these terms We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order. Questions about these terms? Email admin@lawnlevelerrakeaustralia.care . Our team is happy to help. Contact us Level Lawn UK, run by Level Lawn Ltd UK Registered address: Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom Email: admin@lawnlevelerrakeaustralia.care Call us: +44 7312 246934",
    "url": "https://lawnlevelerrakeaustralia.care/terms-and-conditions/"
  }
}