{
  "count": 37,
  "faqs": [
    {
      "question": "I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?",
      "answer": "If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: admin@lawnlevelerrakeaustralia.care",
      "source": "general",
      "url": "https://lawnlevelerrakeaustralia.care/contact/"
    },
    {
      "question": "HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?",
      "answer": "Once your order is shipped, you will receive an email with a DHL tracking number, usually 24 to 36 hours after you order.",
      "source": "general",
      "url": "https://lawnlevelerrakeaustralia.care/contact/"
    },
    {
      "question": "DO YOU HAVE A SHOP LOCATION?",
      "answer": "We are an online store, with no physical shop or showroom. That way we keep our prices down.",
      "source": "general",
      "url": "https://lawnlevelerrakeaustralia.care/contact/"
    },
    {
      "question": "DO I GET A RECEIPT FOR MY ORDER?",
      "answer": "You will be sent a receipt by email after payment is made, and a tracking email once your item has shipped.",
      "source": "general",
      "url": "https://lawnlevelerrakeaustralia.care/contact/"
    },
    {
      "question": "WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?",
      "answer": "AUSTRALIA: delivery is free on every order, by DHL Express, and takes 5 to 7 business days. We deliver to addresses in Australia only.",
      "source": "general",
      "url": "https://lawnlevelerrakeaustralia.care/contact/"
    },
    {
      "question": "WHAT CURRENCY ARE THE PRICES DISPLAYED IN?",
      "answer": "All of our prices are in $ AUD (Australian dollars).",
      "source": "general",
      "url": "https://lawnlevelerrakeaustralia.care/contact/"
    },
    {
      "question": "WHICH PAYMENT METHODS ARE ACCEPTED?",
      "answer": "We accept card payments and PayPal at checkout.",
      "source": "general",
      "url": "https://lawnlevelerrakeaustralia.care/contact/"
    },
    {
      "question": "What is a lawn lute?",
      "answer": "A lawn lute is a wide, flat frame on a long handle. You pull and push it over top dressing, sand or soil to spread it evenly and level the surface. Greenkeepers use them on golf greens and bowling greens, and they work just as well on a home lawn.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Which size should I buy, 77 cm or 92 cm?",
      "answer": "The 77 cm plate suits smaller lawns, narrow strips and spots near garden beds. The 92 cm plate covers more ground with each pass, so it suits bigger lawns, sports turf and open ground. If your lawn is mostly open space, the 92 cm will save you time.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "What is the lute made of?",
      "answer": "The plate and the handle are both stainless steel. Some cheaper lutes use a steel head with a painted or aluminium handle. Stainless steel on both parts means it won't rust if it gets wet.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How big is the levelling plate?",
      "answer": "The 77 cm option has a 77 x 25 cm plate. The 92 cm option has a 92 x 25 cm plate.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How tall is the lute once it is put together?",
      "answer": "About 142 cm for the 77 cm option and about 173 cm for the 92 cm option, measured from the plate to the end of the handle.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How much does it weigh?",
      "answer": "The 77 cm lute weighs 3.6 kg and the 92 cm lute weighs 4 kg. That is heavy enough to cut through soil and sand, and light enough to push and pull for a while.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Does it need putting together?",
      "answer": "Only the handle. It comes in two pieces that join with a locking pin, and it takes a minute or two. Pull the pin out when you want to store it.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "What can I spread with it?",
      "answer": "Top dressing mix, sandy loam, washed sand, topsoil, compost and fine gravel. It also works for levelling soil before you lay turf or pavers.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Can I use it on gravel paths and driveways?",
      "answer": "Yes. The stainless steel plate is strong enough to spread and level gravel and small pebbles on paths, driveways and under pavers.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How does it level a lawn?",
      "answer": "The front and rear bars scrape material off the high spots. The inner bars let it fall into the low spots. Work it back and forth and the dressing ends up level with the grass, rather than in ridges.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Will it damage my grass?",
      "answer": "No. The plate rides on top of the grass and works the dressing down into it. Mow first so the grass is short, and keep the dressing thin so the leaf tips still show when you finish.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "When is the best time to top dress a lawn in Australia?",
      "answer": "When the grass is actively growing, so it grows up through the dressing quickly. For warm season grasses like couch, kikuyu, buffalo and zoysia, that is usually late spring to early autumn. Avoid the coldest months, when growth slows.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Which grass types does it work on?",
      "answer": "All of them. It works on couch, kikuyu, buffalo, zoysia, fescue and rye lawns, because the lute spreads the dressing and the grass does the rest.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How thick should the top dressing be?",
      "answer": "Keep each layer thin, around 10 mm or less, so the grass can grow back through it. If a hollow is deeper than that, fill it in a few rounds a couple of weeks apart.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How much top dressing do I need?",
      "answer": "As a rough guide, a cubic metre of dressing covers about 100 square metres at 10 mm deep. Low spots take more, so measure your worst areas and buy a little extra.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Should I mow before I use the lute?",
      "answer": "Yes. Mow a little lower than usual first. Short grass lets the dressing settle in and makes it easier to see when the surface is level.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Should I water after levelling?",
      "answer": "Yes. A light watering settles the dressing into the lawn and helps the grass recover. Do it straight after you finish.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Can I use it after aerating?",
      "answer": "Yes, that is a good time. Spread sand or dressing after coring and work it with the lute so it falls into the holes.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Do golf courses and sports grounds use lutes like this?",
      "answer": "Yes. Greenkeepers and groundskeepers use lutes to work sand into greens, cricket pitches and sports fields. The 92 cm plate suits that kind of open ground.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How do I store it?",
      "answer": "Pull out the locking pin and take the handle apart. Hose off any soil or sand and let it dry before you put it away.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How do I clean it?",
      "answer": "Rinse it with a hose after use. Stainless steel does not need oiling or painting.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Is there a warranty?",
      "answer": "Yes, a 1 year limited warranty. Your rights under the Australian Consumer Law apply as well, and the warranty does not limit them.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How much is delivery?",
      "answer": "Delivery is free to any address in Australia. Orders go by DHL Express.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How long does delivery take?",
      "answer": "Allow 5 to 7 business days. Remote and rural addresses and public holidays can add a little time.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How do I track my order?",
      "answer": "We email you a DHL tracking number 24 to 36 hours after you order, once your parcel has been collected. You can also use our Track Your Parcel page.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How is it shipped?",
      "answer": "We send it by DHL Express, with tracking, to any address in Australia.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Can I return it if I change my mind?",
      "answer": "Yes. Tell us within 10 days of delivery and send it back unused, unmarked and in its original packaging. Return postage is at your cost when you change your mind. See our Refunds and Returns page for the full policy.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "What if it arrives damaged or faulty?",
      "answer": "Email us with your order number and, if you can, a photo. We will put it right with a replacement, a repair or a refund under the Australian Consumer Law, and we pay the return postage.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "How do I pay?",
      "answer": "You can pay by card or PayPal at checkout. Card payments are handled by Stripe, so we never see or store your full card number.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    },
    {
      "question": "Do you sell to landscapers and councils in bulk?",
      "answer": "Yes. Use our Wholesale page or email us with how many you need, and we will send you a quote.",
      "source": "Stainless Steel Lawn Lute",
      "url": "https://lawnlevelerrakeaustralia.care/product/professional-lawn-leveller-30-36/"
    }
  ]
}